Frequently Asked Questions

FAQ

1. I got the wrong shirt. How can I get my correct order?

In the event of a wrong order, please contact Customer Service at info@chumlashop.com. We will ask you to take a picture of what you have received for verification purposes. We will then check our records to verify your claim. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.

2. I received a defective or damaged product. What do I do?

Please contact Customer Service at info@chumlashop.com. We will ask you to take a picture of what you have received for verification purposes. If we made the mistake, we will go ahead and send you your correct order. You do not have to send the wrong product back to us.

3. I ordered the correct size, but it's a bit small/large. Can I return it and exchange it for a different size?

Unfortunately, ChumLa Shop is currently unable to process a return and exchange due to size because we do not hold inventory or stock. Please carefully refer to the sizing chart provided on the product page before placing your order to ensure a correct fit.

4. I entered the wrong address information. Can I still correct it?

We can try to make corrections to your order within 24 hours from the time that you submitted your order form. If you request the corrections after 24 hours, we will no longer be able to update it on our end. You will then have to wait for your order to be shipped to the incorrect address. Please contact Customer Service at info@chumlashop.com immediately if you realize there’s an error.

5. I just made an order, but I changed my mind and would like to cancel it.

Please order carefully. If you need to cancel your order, contact us within 24 hours of placing it. We will do our best to help you and cancel your order if it hasn't gone into production. Please contact Customer Service at info@chumlashop.com.

6. I made an order 3 days ago, and it hasn’t been shipped yet. I'd like to cancel it.

Please know that all our products are made-to-order. Orders are sent to production within 24 hours from the time they are placed. After 24 hours, we can no longer cancel your order. Production time typically takes 5-7 business days, but delays may occur during holidays.

7. What's the ETA of my order?

An estimated time of arrival (ETA) can only be provided when your order has been released from production and transferred to the courier. The current turnaround time for production is 5-7 business days, plus an additional 3-5 business days for shipping.

8. I received the shipping notification, but I still haven't received my order.

Please contact the shipping company to check on your order. The tracking number is provided in the shipping notification you received. If your package was lost in the mail or is missing, please contact Customer Service at info@chumlashop.com, and we will assist in locating your order.

9. What if there’s a delay in production or shipping?

Production time is typically 5-7 business days, but delays can occur, especially during holidays or due to unforeseen circumstances like issues with dye-sublimation printing. If your order is delayed, we will do our best to notify you. Shipping generally takes an additional 3-5 business days.

10. Do you ship internationally?

Currently, ChumLa Shop only ships merchandise to locations within the United States and U.S. territories. We do not offer international shipping at this time.

11. Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. You can use this number to track your package through the shipping carrier's website.